NINE TEN finds the revenue your billing system was built to collect and isn’t — price increases never run, annual fees never charged, add-ons never billed, members still paying last year’s rate. Then we go and collect it.
THE REVENUE AUDIT
Fourteen days. One page. Every leak named in dollars.
We go through your billing line by line, the way an owner would. You get one page: every dollar you can recover, ranked by how fast it turns into cash, plus the plan to collect the top three — written and ready to send.
It’s written so your own staff can run it without us.
Who it’s for: owner-run gyms, studios and clubs that bill members every month, and alarm and monitoring companies with recurring contracts. If you bill project by project, it’s not a fit, and I’ll tell you that on the call.
How it runs
You get a number on the first call.
You never give us access to anything. No logins, no admin rights.
01 · The call
Fifteen minutes and three questions about how you bill. You leave with a rough number for what you’re probably missing. Nothing to prepare.
02 · One export
If the number’s worth chasing, send one report you already run: your member or customer list with rates and start dates. That’s the whole ask.
03 · The audit
Fourteen days later you get the one-page audit and the plan to collect the top three.
Rather not send a file? We can do it together on a screen share, with you at the keyboard.
Capabilities
The audit is the way in. This is the rest of it.
Strategy
Where to focus, in what order, and the first move.
Alliances
Partnerships that still work after the first renegotiation.
Payments
Getting paid what you billed, on time.
Systems
One place that holds the truth about your customers.
Membership
Pricing and retention, so members stay longer and pay the right rate.
Automation
The work that shouldn’t need a person.
On AI: we use it where it takes real work off someone’s plate, and nowhere else. If a job isn’t repetitive enough to automate, we’ll tell you to hire instead.
EXPERIENCE
I’ve been on both sides of the billing system.
I owned and ran a gym — billing, collections, retention, and what actually happens when a payment fails on the first of the month. Then Planet Fitness World Headquarters, inside the systems that bill members at scale. Alongside that, a career in enterprise partnerships and payments.
CONTACT
Tell us what you’re running, and where it’s leaking.
Fifteen minutes, no charge. On site in the Seacoast by appointment, or by video. You get a straight answer on whether there’s money to recover. If there isn’t, I’ll tell you.
DOVER, NH